Help centre
This is where the things people most often need to confirm live: what you can upload, what it costs, which mode to choose, and what to do when something fails. None of it needs an account.
If the answer is not here, registered users can open a ticket in the app with the job attached, and progress and replies stay on that page. Anything else can go to support@geyi.net.
Find it by question
- Supported file formats: which 25 you can upload and what the translation exports to.
- Credits and billing: the rate for each feature, the minimum charge, and when credits are held and released.
- Choosing a layout mode: layout-preserving against AI reflow, plus the two precision tiers.
- When a job fails: each failure message and what to do about it.
- Captcha will not pass: six checks for sign-up and sign-in.
Frequently asked questions
Does the help centre need an account?
No, all of it is public. Opening a ticket needs an account, because a ticket attaches to your account and a specific job.
How do I reach a person?
For registered users the in-app ticket desk is fastest, since the job is already attached. Everything else can go to support@geyi.net.
Where do data-rights requests go?
To support@geyi.net; the privacy policy commits to answering within 30 days.
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