Contact Geyi
Questions about a specific job are fastest through the in-app ticket desk, where the task is already attached. Anything else can go to support@geyi.net.
Data-rights requests — access, correction, deletion — go to the same address and are answered within the window stated in the privacy policy.
Support email
support@geyi.net. Questions about using the product, billing and partnerships, along with requests to access, correct or delete personal data, all go to this address.
In-app ticket desk
Registered users can open a ticket in the app with the specific job attached; progress and replies stay on the same page, so the thread is easy to follow. For a question about one particular job this is the fastest route — the task is already attached.
Operating entity
Nayuta Technology and Culture Company Limited (九陔科技文化有限公司), registered in Hong Kong. Company site: www.nayuta.cloud.
Frequently asked questions
How quickly will you reply?
As soon as we can after receiving it. Data-rights requests under the privacy policy are answered within 30 days.
Something went wrong with one translation job — which channel?
The in-app ticket desk is fastest, because the job is already attached and you do not have to describe which file it was. Everything else can go to support@geyi.net.
中文版
Geyi is a proprietary AI document platform owned and operated by Nayuta Technology and Culture Company Limited.